Working Towards Values

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Our mission to care for our community underlies ETHC’s determination to provide patients and their families with extra-ordinary health care experiences free of the traditional barriers and frustrations that are sometimes evident in today’s health care environment.

Our care requires aligning our vision, purpose and strategic direction in a new way. We will achieve our mission through the following six strategic initiatives:

Patient-Centredness

A philosophy where we consciously embrace the patient’s perspective

Integrated Care

Working with our community partners, we ensure patients receive appropriate, timely seamless access to care at ETHC and in our community.

Innovation

A culture of innovation and inquiry shapes a creative, leading-edge approach to problem-solving.

Leadership

A distributed leadership model builds capacity within the health centre and encourages staff to explore their full potential, both as formal and informal leaders.

Sustainable Value

Through research, measurement and evaluative outcomes, we seek to understand the patient’s needs and expectations to determine success.