Values

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Access: Breaking all the traditional Access Barriers

We do not deny service to anyone.
Our opening hours are conducive to healthcare needs.
Consultation charges are affordable.
Facility locations is ideal
Twelve practices facilitate choice of location to the patients.
Common data base supports the healthcare service.
ETHC team members will seek to provide access to all patients’ individually through understanding patients’ need and organizationally through the continuity in the medical service.

Care: Treating everyone with respect and valuing cultural and individual differences

Team is diverse in culture, backgrounds, experience and training.
Ability to Interact and serve the community –diversity in cultures & amp; ethnicity
Understanding the cultural competencies
ETHC team members will be caring and respectful of each other and patients in the performance and coordination of their services

Trust: Confidentiality and Honesty

We treasure our relationships; trust is about partnership. We treat patients with dignity and integrity that our fellow brothers and sisters deserve.
By being honest and truthful in all interactions and treating patient and staff information confidentially, we build TRUST in all relations
ETHC team members will seek the trust of their patients and in each other to create the goodwill evident in enhanced community and organizational well-being.

Innovation: Continually exploring new horizon and creating leading solutions

Seeking and exploring new ideas for improved and consistent patient care and service.
Proactive to introduce new ideas and continually research for optimal solutions.
Supporting and motivating the staff to identify the new talent that can contribute towards the total healthcare service delivery system.
ETHC team members will seek to be innovative in their provisions of medical services using resources optimally to be competitive organizationally and attain market leadership.

Professionalism: Benchmarking and Consistency in service- Discipline, Standards and Training

Through consistency in the healthcare delivery chain.
Optimal service through patient focus.
Ongoing monitoring and assessment to ensure patient satisfaction.
Continual education programs for each level of service in the ETHC healthcare.
Suitable and apt motivation for all.
ETHC team members will maintain professional standards in the provision of medical services as individuals through self-development and organizationally through superior team work on a continual basis.

Quality: Continually Trying to improve- Seeking to Excel

Maintaining quality in all aspects of care and service
Each staff member undergoes the skill enhancement- continuing education & medical audits.
Continuous clinical monitoring and quality checks
Identifying quality skilled performers at all levels of service providing
ETHC team members will continually try to seek excellence in the provisions of medical services individually through the professional development and organizationally through the development of the systems to provide quality services to all patients